Managing freight claims is an arduous task for shippers, often filled with time-consuming steps, complex processes, and inefficient tasks that are distractions from the real work that needs to get done. Outsourcing this task to an expert like Broussard Logistics could make sense. We work directly with client companies, in a customized way, that provides solutions that not only result in recovered funds from damages but also provide visibility over processes that can lead to efficiencies and better decision-making.
Top reasons to outsource the management of freight claims:
As part of overall logistics strategy, revealing a high number of claims with one carrier should trigger a re-assessment of that carrier or internal handling, such as different packaging.
Broussard utilizes their partnership, with the right level, within a carrier to recover funds.
93% of the claims file we recovered all or partial settlement.
We employ experts that have worked on the carrier side and created a unique process to present a claim in a fashion that maximizes the success rate.